TERMS AND CONDITIONS

Corona related complaints
We cannot cancel or move a reservation for corona-related reasons. So be aware that when you book, you are bound by our conditions. Our urgent advice is therefore: book as late as possible to avoid financial disappointment!
 

Oops, too late? And have we already started with the explanation? Then you have to wait until we have started up the rest of the group and register afterwards. Unfortunately, this does take your time.
 

Missed the boat? And do you therefore miss almost the entire activity? Please contact us directly and we will see what is still possible.
 

Weather conditions
In principle, the activities of Texel Active always continue, even in bad weather. However, in weather conditions where we think that the reserved activity cannot take place, we will contact you about this.

• We always offer a fun alternative activity that you can do with us the same day or another day.
• It is also possible to receive a voucher for the amount booked to come back to us another time.
• If (can) choose neither, we can return the money, however 5% transaction costs of the total amount will be deducted.

Texel Active has the power to change the location of the activity when this is more favorable for the activity due to weather conditions. When this happens, timely contact will be made on the day of the activity.
 

Cancellation policy
If you wish to cancel the booked activity, the following conditions apply:
a. up to 56 days or more before the start: 10% of the total price
b. from 56 to 42 days before the start: 25% of the total price
c. from 42 to 21 days before the start: 50% of the total price
d. from 21 to 5 days before the start: 75% of the total price
e. within 5 days (inclusive) before the start or later: 100% of the total price.
We therefore always recommend to take out cancellation insurance.
 

Changes in numbers
If changes occur in group size after booking, you can only inform us in writing up to five working days before the start of the activity.
If you come with fewer people, this can be canceled free of charge, up to a maximum of 20% of the number of participants.

If the actual number of participants turns out to be greater than the statement. Texel Active will do its utmost to honor this request. However, we cannot guarantee that you will be able to participate in the booked activity with more participants.

Alcohol
It is not allowed to consume alcohol during and prior to the activities. If the instructors nevertheless notice that alcohol has been consumed, the instructors of Teambuilding Texel B.V. authorized at all times to cancel the activity. In this case, you will have lost all of the money paid.